Call Volumes Surge Over Halloween Period
Between 31 October and 5 November last year, the Welsh Ambulance Service received 7,050 emergency 999 calls and 14,323 non-emergency calls to NHS 111 Wales, highlighting the strain placed on resources during the Halloween and Bonfire Night period.
Sonia Thompson, Assistant Director of Operations at the Welsh Ambulance Service, said:
“Halloween is an exciting time for many, but it can also be an exceptionally busy time for our teams.
As we approach Halloween, we are urging everyone to prioritise safety for themselves, their families, and others — and to only call 999 in the event of a serious or life-threatening emergency.”
She added:
“With some simple precautions, we can all help ensure that this Halloween is both enjoyable and safe.”
Safety Tips for a Spooktacular Halloween
To help the public stay safe during Halloween celebrations, the Trust has issued a series of safety reminders:
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Choose brightly coloured costumes or add reflective materials to increase visibility, especially when walking near roads. 
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Keep knives away from children when carving pumpkins, as they can cause serious injuries. 
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Carry a torch or use a mobile phone light when walking in darker areas. 
- 
Ensure young trick-or-treaters are accompanied by a responsible adult. 
- 
Stick to well-lit streets and avoid unfamiliar or poorly lit areas. 
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Drivers should take extra care on Halloween night, with more children expected to be out and about. 
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Observe speed limits and remain alert for pedestrians at all times. 
- 
Use battery-operated LED lights instead of candles to light pumpkins and decorations, reducing fire risks. 
- 
Opt for face paint instead of masks to improve visibility and comfort, and always check labels for potential allergens — choosing natural or organic products where possible. 
- 
Be considerate of elderly or vulnerable neighbours who may find Halloween activities unsettling. 
- 
If attending or hosting a party, drink responsibly, arrange a designated driver, and offer non-alcoholic options for guests. 
NHS 111 and Emergency Guidance
Sonia Thompson reminded the public to use emergency services appropriately:
“Please remember that 999 should only be used for serious or life-threatening emergencies.
For non-urgent medical advice, the NHS 111 Wales website, your GP, or your local pharmacist are available to assist.”
She also highlighted the new virtual assistant on the NHS 111 Wales website, designed to help users quickly access the right health advice.
“By following these simple steps, everyone can enjoy a spooktacular yet safe Halloween,” she added.
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