GPs thrown into disarray as systems in North Wales go offline

By Richard Evans

GP practices across North Wales were thrown into disarray this week when two health care computer systems went offline. On Wednesday, some surgeries were unable to access records or blood test results or even book appointments, due to a failure with the EMIS system.

On the same day online communications with GP surgeries were down and some video consultations were unavailable due to a problem with another system, AccuRX, used by some individual GPs and the Betsi Cadwaladr University Health Board. Surgeries, including Gyffin and Llys Medical Centres in Conwy, put out Facebook posts to alert patients that the AccuRX system was not working.

Adele Gittoes, the health board’s interim executive director said: “The GP clinical system EMIS, which is used by many practices in North Wales, was down nationally yesterday morning for a short period of time. This meant all affected GP practices experienced intermittent access to the system, including access to records, blood results, and were unable to book appointments via the computer system. Where this occurred, practices reverted to their contingency plans, and the issue was resolved by mid-morning on the same day.”
A spokeswoman for Welsh Government said: “AccuRX is not a nationally provided system; it is procured locally by GPs or in some situations by the health board. The Welsh Government does not provide funding directly for the service and has no involvement in the running of the service.” She added, “It is a tool that some GP surgeries use for patient communications, including video consultation.” It is not known how many GP surgeries or patients were affected.

Please donate here: Support Carmarthenshire News Online Thank you for supporting independent journalism and contributing to the future of local news in Carmarthenshire. Carmarthenshire News Online has been dedicated to providing unbiased and trustworthy news, free from commercial or political influence. By donating as little as £1, you can help ensure the continuation of this important source of information for the community. Your contribution will have a significant impact on the sustainability of independent journalism. If you're looking to enhance your brand's visibility, we also offer advertising opportunities on our Livestream and podcasts. Our special offers provide excellent value for reaching our engaged audience. To learn more about these opportunities and to discuss your advertising needs, please feel free to call or text us at 07308598604. Thank you again for your support, and together we can ensure the availability of quality local news for Carmarthenshire and beyond.

Please donate here: Support Carmarthenshire News Online

You cannot copy any content of this page