FLOODING continues to affect Great Western Railway services today [Saturday 21 October] with lines closed in the Swindon area.
All lines between Bristol Temple Meads via Bath and Swindon, and Bristol Parkway/South Wales and Swindon, are expected to be closed until approximately midday.
A revised timetable has been put in place and customers are advised to check their journey before travelling, where services are able to operate they are expected to be very busy.
To help those customers delay their journey, tickets for Friday 20 and Saturday 21 October will be valid on Sunday 22 October.
Network Rail teams across the network are working to minimise disruption. The severity of the flooding means many roads are blocked, and we are not able to provide alternative transport.
The route between Gloucester and Swindon is open and train services are operating; and services are operating between Swindon and London Paddington.
GWR services are being diverted via an alternative route between Bristol Temple Meads/Bath Spa and Reading/London Paddington, and South Wales trains are running to Bristol Temple Meads via Bristol Parkway.
Customers who purchased tickets but do not travel can claim a full refund or amend their ticket. Those who travel and are delayed may be entitled to Delay Repay compensation if they are delayed by 15 minutes or more.
Ticket acceptance has also been agreed with a number of local bus companies and further details can be found here: https://www.gwr.com/travel-information/travel-updates/live-network-updates
See the Great Western Railway TrainTracker for live departure times and up-to-the-minute train journey updates Live Train Times and Journey Updates | Great Western Railway
Transport For Wales is carrying passengers between Newport South Wales and Gloucester in both directions until further notice; and CrossCountry is carrying passengers between Bristol Temple Meads and Cheltenham Spa via Bristol Parkway in both directions until further notice.
Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys.
We will be monitoring the situation with Network Rail and will keep you informed of any changes.
