Wales & West Utilities issue message of support for customers suffering in the energy crisis

WALES & West Utilities have issued a message of support for customers who may be finding it difficult or struggling with costs during the energy crisis which started two years ago. The gas network company has said:

With a focus on fuel poverty, we want to let our customers, across Wales and the south west of England, know that we’re here to provide the support they need to help them in a number of ways.

It’s been two years since the energy crisis first began and it’s currently estimated that around 6.3 million households across the UK are in fuel poverty. However, as the gas emergency and pipeline service for the area, we continue to work closely with a network of partner organisations and are committed to supporting those most vulnerable in society. By working together, we offer practical help and guidance on a range of energy issues impacting our customers and communities.

Some ways in which we can help include:

Signing you up to the Priority Services Register (PSR) – this register helps us, and other utilities including electricity and water, to make sure we really look after those who need it most
Providing alternative cooking and heating and keep warm packs on the very rare occasion that your gas supply is interrupted
Offering free support and advice about debt, energy bills, energy efficiency and gas safety through our vast partnerships
Helping more people with low incomes and high heating bills save money through our Warm Home Assistance Fund, so that they can enjoy warm, energy efficient homes through our partnership with Warm Wales and Warm West
Providing advice on reducing energy and water usage, not only to save money on utility bills but also to minimise environmental footprints.
Supporting community groups and charities by providing money through the Vulnerability and Carbon Monoxide Allowance (VCMA) fund. This fund helps customers stay safe and warm in their own home and supports consumers in vulnerable situations, whilst raising awareness of the dangers of carbon monoxide
So, please, if you or someone you know needs support, pass on this information and visit Together we can make a difference.

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